SHIPPING & Returns

returns & exchanges

We accept exchanges and refunds on all styles that are not marked as “Final Sale”, “Custom” or “Made to Order”.

We ask that the following requirements are met:

• The item/s must be in original condition.

• Item/s must not have been worn, washed or altered in any way.

• Refunds will be issued excluding the original shipping cost.

• If you purchased your suit in person at a show we only except size exchanges.

PLEASE NOTE: We do not accept returns or exchanges on “Final Sale”, “Custom” or “Made to Order” items.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s for an exchange or refund are not covered or reimbursed by Paper Sails.

HOW DO I SEND BACK A RETURN?

Simply email hailey@paper-sails.com and we’ll do the rest!

Please note: Paper Sails is not liable for the loss of items. We recommend using a registered postal service to return goods and keeping a record of the tracking details.

WHERE DO I SEND MY RETURN?

The address will be provided to you, along with a Returns Authorization (RA) number, upon emailing your return request to hailey@paper-sails.com.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

Your time is valuable so we’ll get on it right away! Your return is usually processed within 24-48 hours.

For exchanges, we will send your new piece/s out within 24-48 hours (if the size / style is available) and email you a new tracking number.

WHAT IF MY ORDER ARRIVES DAMAGED OR THERE IS A FAULT?

While we hope this never happens, if you do receive damaged goods or have a manufacturing fault occur, please contact us immediately at hailey@paper-sails.com so we can personally assist you and sort out your problem as quickly as possible.